Tuesday, June 17, 2008

Please say one of the following options...

Is it just me, or has customer service really gone downhill in the last fifteen years? I loathe calling a customer service number and getting a menu where I have to say a certain topic. Almost always, what I'm calling about doesn't really fit in one of their categories and they end up having to transfer me to a real live human being anyway (which is, of course, what I wanted), but sometimes it takes forever to get to that live person. It's so annoying.

I guess I'm just old-fashioned in that when I call a customer service number, I'd like a real live person to answer the phone in this fashion: "Thanks for calling (blank), this is (blank), how can I help you today?" And then to have them help me out politely and kindly (this is, on the assumption, of course, that I'm being polite and kind to them), whether it be to answer a simple question, or go through a long complex process to resolve an issue.

Wouldn't that be nice?


swedemom said...

Customer service in Sweden was much, much worse. I have returned to the U.S., grateful that it is much better in the U.S. And yes, I have had my share of those darn customer service calls. And I know what you are talking about. But can you even imagine that there is something worse? Unfortunately, it is very true.

royalbird said...

Wow, that's terrible that there's something worse! Sounds like good old customer service has gone the way of propriety.


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